Need to Know

Cancelations 

Booking fees are non-refundable. When scheduling an appointment  time is reserved just for you. In most cases that time can not be given to someone else without proper notice. If you choose to cancel your appointment your booking fee is forfeit. No shows or appointments canceled the same day of scheduled appointment will be charged 50% of scheduled service fee.

 

Rescheduling 

You may reschedule anytime up to 72 hours (3 days) before your scheduled appointment. The booking fee will be transferred to the new appointment. Appointments rescheduled/canceled within 72 hours of service will require a new $100 booking fee in order to schedule. 

 

Late Arrivals 

One late client affects all clients scheduled that day. Please call if you expect to be late for your appointment. If we can accommodate your lateness, we will. If you arrive late in excess of 15 minutes, your appointment may need to be canceled. This instance would be considered a same day cancelation and will be charged 50% of scheduled service fee.

Refunds

The service fee is for time spent with you, therefore NO refunds will be given. We will work together to create a look that fits your unique facial structure. Please be mindful that not all faces are symmetrical. We ask that you examine and approve the pre-drawn shape before the procedure.

Guests

No guests or children may be in the treatment room at any time for any reason. 

Pre-Care

(Know Before You Go)

  • No Retin-A 30 days prior.

  • No Botox 4 weeks prior. 

  • No tanning or sunburns on the brow area 2 weeks prior

  • Avoid blood thinners/Omegas 1 week prior (with physician's consent).

  • No brow waxing 3 days prior.

  • No alcohol or caffeine 24 hours prior.

  • *Eyeliner Clients Only - Discontinue the use of Latisse or any lash growth serums 30 days prior.

  • *Lip Blush Clients Only - If you have had cold sores in the past, ask your physician to prescribe Valtrex or a similar product to be taken in the days leading up to your service.

  • If you plan to go on a vacation, it is recommended that you plan your trip a minimum of 14 days after the procedure.

  • If you have had previous permanent makeup done, please contact us prior to scheduling an appointment. Not all previous work can be covered or fixed.​

  • If you are a frequent smoker, your pigment may fade sooner.

  • If you are iron deficient or anemic, your pigment may fade sooner, and bruising/bleeding may occur during or after the procedure. 

Post-Care

  • Do not wet brows, other than the cleansing process outlined.

  • Avoid rubbing, scratching or picking at brows.

  • Avoid sunburn or tanning for 4 weeks.

  • Avoid submersion in water for 2 weeks.

  • Avoid steam, jacuzzis and excessively hot showers.

  • Avoid sweat and dirt until healed.

  • Avoid makeup on treatment area for 10 days (14 days for eyeliner).

  • Avoid sleeping face down into the pillow.

  • Avoid all lotions, exfoliants, treatment cleansers and makeup on the area until healed. 

  • If any scab were to develop, do NOT remove it. Let it exfoliate off in its own time.

**Post-Care Instructions are sent in an appointment confirmation email after booking. It is the CLIENT'S RESPONSIBILITY to follow all instructions. Follow recommended post-care instructions accounts for 50% of your healed results.**

Day of Procedure

Immediately After Procedure:​

  • Blot excess lymph fluid with a tissue for the first two hours post-procedure. This is important to prevent build-up of fluid that will cause a scab.

Beginning The Evening Of Procedure:

  • Gently wash brow in direction of natural hair growth with a gentle cleanser (ie. Cetaphil).

  • Gently pat the area dry with a cotton round or tissue. Do NOT use a towel to dry brows. 

  • Once brows are fully dry, apply ointment gently in the direction of hair growth with either a cotton swap or a clean finger. Only a "grain of rice - sized" amount of ointment is necessary.